1.How about the product quality of FirstStepFashion.com?
Our factory staff have strict standard on professionalism, experience and credibility. We provide you with not only 100% Guaranteed Quality and Service, but also low price. Customers’ satisfaction is our pursuit and we are willing to try our best to give you the best products and service. If you have any suggestions or questions, please do not hesitate to contact our customer service.
2.What is processing time and how long it will take?
Processing time is the time it takes to tailor your items. There are different processing time for different items.
Generally speaking, most of our shoes are made by hand, it will take about 7 calendar days to make.
However, we will try our best to prepare the item ASAP after you place an order on our website.
3.Will I get notification if my items have been shipped or not?
Yes, when your items be shipped out, we will send you an email to tell you the tracking numbers. If your items are out of stock or for some other problems, we will contact with you by email to resolve the problems with you.
4.When will I receive my items after I place an order?
There are four key factors that will decide when you will receive your items.
1) shipping Method: Delivery time varies with shipping methods.
USPS (most of our orders will be shipped by USPS): it will take 7-18 days to arrive to US, will take 10-35 days to other countries.
DHL, takes 2-7 business days to arrive, if you need, please contact with us.
2) Time in transit varies depending on where you're located and where your package is coming from.
3) Item Processing Time: Most of our shoes are made by hand, which will take about 7 days to process. However, we will try our best to prepare the item ASAP after you place an order on our website
4) Some unavoidable reasons:
We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. bad weather conditions, strikes as well as war, etc.
But we will ship it out before the shipping deadline, and try our best to negotiate with the related shipping company and ask them to take your case as priority.
5.Main shipping methods
Delivery time is between 7-45 days to all major destinations, standard shipping costs less but takes a bit longer than expedited shipping. Note: The above delivery estimates do not include order processing time.
Expedited shipping (if you need, please contact with us for more detail)
Delivery time is between 3-7 days to all major destinations, the fastest shipping method worldwide, it will cost more than Standard shipping. Different items have different shipping costs, for more detail, please contact with us service@FirstStepFashion.com
6.How will my item(s) be shipped?
For United States customers, we ship your items by Epacket or USPS. For customers from other countries, we ship your items by USPS.
If you need other methods like DHL, please contact with us for more information.